Privacy & Security

Safeguarding the personal information of citizens

Our rigorous approach to privacy and security protects sensitive data at all points of service — meeting or exceeding all accountability measures.

When dealing with sensitive personal information such as health records, keeping data private and secure is essential. Our approach is multi-faceted, featuring:

Policy

Personal Information is stored and accessed within Canada only. Employees with an approved and demonstrated need to know are the only ones provided access to personal information. Anyone willfully contravening MAXIMUS Canada’s privacy policies may face disciplinary action up to and including termination of their employment.

Process

Privacy Impact Assessments (PIAs), security evaluations and threat risk assessments are standard components of the MAXIMUS Canada project methodology. All staff are trained in privacy compliance, and must recertify every year.

Reporting

MAXIMUS Canada has both a Chief Privacy Officer and a Chief Security Officer. We maintain a full suite of privacy protection work instructions, including a detailed privacy breach protocol.

Monitoring

Our worksite computer network features encrypted technology and restricted Internet access on all company workstations. A full-time on-site Privacy Auditor consistently monitors employee interactions within our systems.

Privacy protection is one of the largest outsourcing risks for governments. MAXIMUS Canada has developed an integrated business and technology solution that sets an unprecedented standard for data security.