Our Services

MAXIMUS has more than 40 years of experience serving our clients by operating a diverse range of programs on their behalf. Through information technology, software solutions and expertise in a variety of corporate services, we provide full spectrum of services to our clients. Seamless transitions to MAXIMUS ensure that existing levels of operations and client satisfaction are maintained or improved.

Program Administration

End-to-end program management that brings together services such as multi-channel contact centre operations, document management, account administration, claims and payments, information technology and corporate services support.

Eligibility and Enrolment

Streamlining eligibility and enrolment processes through efficient workflows, state-of-the-art technology and skilled customer service staff.

Claims Processing

Advancing claims information system technology together with business operations to create sustainable modern program delivery of claims enrolment, adjudication and payments.

Contact Centres

Customized solutions to implement and manage high-performing omni-channel contact centres that encourage clients to use their channel of choice, including phone, SMS, email, web/video chat, social media and more. Our multi-channel contact centres employ state-of-the-art technology for modeling, quality assurance, agent performance recording, document management and reporting – together with the expertise of a skilled workforce.

Document and Content Management

Streamlined document processing using state-of-the-art technologies to reduce costs and improve public access to government programs featuring document control number assignment, auto-enhancement, auto-routing, optical character recognition and privacy protection.

eBusiness

Delivering value to our clients through innovative Oracle Enterprise Resource Planning (ERP) solutions and responsive service with modules on human capital, finances, procurement, order fulfillment, logistics and advanced planning.

Health Literacy

Ensuring that the public have easy access to clear program information in a way that allows them to understand what they need to do and when they need to do it, driving client outcomes.